Amazon India — exchange offer

Address:

400067

I ordered lg q6 in an exchange offer and made the payment the delivery boy came by 9 in evening which i never expected and he checked my exchanging phone and he said the panels are broken it wont be excepted still i will share a picture of the phone to his superior and he said he will arrange a call back and i didnt hear from him nor he was anwering my call now it shows on my amazon account that the product is in dispatch i spoke to customer care she said it is returned back to seller and will get a refund but the status is still showing in transit.. Its quiet annoying it feels there are no one to help i[censored] pay before it gets delivered all i need is my money back.. Or else a email or text message stating my order status..