Amazon India — Exhaust fans ordered and refused for return

Address:

Amazon India Application

I ordered 6 Panasonic exhaust fans from Amazon and they were not possible to install at the site I called them for due to some technical problem so I requested Amazon to return them as 5 of them were not used or unopened till the 7th of September 2023... The amazon team on the call kept insisting they were only replaceable and not returnable ... were as in my order history it mentioned return window open till 11th I even requested them to give me sellers number ... all they had to say was that the product is only replaceable where as in the order history its not mentioned that it cannot be returned and then they blocked my number from calling the call centre... this is the third incident in the past 3 months where Amazon has defaulted on their commitment first two time they refunded the money the third time they blocked me ... 1st time they marked the shipment delayed for 30 days and then decided to cancel it... the second time another shipment was cancelled due to the seller calling us and telling us to cancel the order... and third time when it was clearly mentioned that it is returnable. also as per my call on 14th September 2023 with them they just agreed to return 3 of them rather all 6. these are all pre paid orders with Amazon.