Dear Amazon Team & Customer Support,
Product Details :
Order Number:[protected], Invoice Number : QSVY-9889
(Renewed) Dell Latitude Intel 4th Gen Core i5 12-Inch (30.48 cms) 1366x768 Laptop (8 GB/240 GB/Windows 7/Integrated Graphics/Silver/1.72 Kg), E7240-i5-8 GB SSD-240 GB SSD | B07PCCCYGP ( 1F-RP0Q-K6JB ) HSN:8471
I am writing this email with a deep sense of disappointment and frustration regarding my recent (Renewed) laptop purchase from your esteemed platform. I have always been a loyal and satisfied customer of Amazon, relying on your reputation for providing quality products and exceptional customer service. However, the experience I have encountered with my recent (Renewed) laptop purchase has shattered my trust and left me extremely dissatisfied.
On 10.06.2023, I placed an order for a (Renewed) Dell Latitude Intel 4th Gen Core i5 12-Inch (30.48 cms) 1366x768 Laptop (8 GB/240 GB/Windows 7/Integrated Graphics/Silver/1.72 Kg), E7240-i5-8 GB SSD-240 GB SSD | B07PCCCYGP ( 1F-RP0Q-K6JB ) HSN:8471 laptop through your website. I carefully researched and read numerous positive reviews before making my decision, believing that I would receive a reliable and high-performance device. However, upon receiving the laptop and attempting to use it, I have faced a myriad of issues that have rendered it practically useless.
Firstly, the laptop's performance is far from what was advertised. It lags, freezes, and crashes frequently, making it nearly impossible to perform even basic tasks. The system's response time is excruciatingly slow, and it fails to meet the minimum specifications outlined in the product description. As a professional who relies heavily on a functional and efficient laptop, this has severely impacted my productivity and caused immense frustration.
Secondly, the laptop's battery life is abysmal. Despite the product description boasting extended battery performance, the laptop barely lasts an hour on a full charge. This is completely unacceptable, as it defeats the purpose of having a portable device if it constantly needs to be plugged in. I find myself tethered to a power source most of the time, which hampers my ability to work or use the laptop for its intended purpose.
Furthermore, the build quality of the laptop is disappointing. The keyboard keys are inconsistent, and some keys require excessive force to register inputs. Additionally, the screen has developed dead pixels, significantly compromising the visual experience. Such issues are unacceptable for a product of this price range and quality expectations.
Considering the aforementioned grievances, I kindly request the following actions to be taken urgently:
1. Refund: I demand a full refund for the laptop purchase, as it has failed to meet the advertised specifications and has proven to be defective in multiple aspects.
2. Return Arrangements: Please provide me with clear instructions on how to return the laptop and ensure that I am not responsible for any return shipping costs. I expect a hassle-free return process and a prompt refund upon receipt of the laptop.
3. Compensation: Given the significant inconvenience and frustration caused, I believe I am entitled to some form of compensation for the wasted time, effort, and overall dissatisfaction experienced. I kindly request you to consider an appropriate compensation, such as a gift card or discount on a future purchase, as a gesture of goodwill.
4. Quality Assurance: I implore you to review the product listing and its associated reviews to prevent other customers from falling victim to the false claims made about this laptop. It is essential to maintain the integrity and trustworthiness of your platform by ensuring that accurate information is provided to potential buyers.
I trust that you understand the gravity of the situation and the impact it has had on my personal and professional life. I have always regarded Amazon as a reliable and customer-centric platform, and I sincerely hope that you will address this matter promptly and appropriately. Failing to do so would leave me with no choice but to explore alternative avenues to resolve this issue and reconsider my future purchases from Amazon.
I look forward to your immediate attention to this matter and a prompt resolution. Please respond to this email at your earliest convenience, and provide me with the necessary steps to proceed with the return and refund process.
Yours sincerely,
Subbarao
+[protected]
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