Amazon India — Failed for refund and pickup

Address:

Hassan, Karnataka, 573201

I have purchased a Cool Pad Note3 lite from Amazon and i have requested for return of item as it has defects. First time i requested for return they said that tomorrow they will collect it and arrange for refund, but pick up has been automatically get cancelled saying they are unable to contact, Second time i did and again they did the same thing, third time, fourth time it went on. I am receiving the phone across the world, but they r saying your phone is not available. Finally they agreed that they will initiate refund and later on they pickup the phone. Now after that 6th time saying that without pickup we cannot initiate refund and arranging for pickup. Each and every time i call them for replacement, but they say that we will arrange for new pickup and will be collected by tomorrow and every time pickup get cancelled automatically and they say that we are unable to contact you. I am fed up with these people and becoming completely mad as i have no cell phone to use now and my money is stuck with them. It is almost a month and i called them n number of times for refund but they are not taking any initiative. This is my final request to the team to arrange for refund of my amount immediately irrespective of whether you collect it or not or else I will go to the consumer court with all the records including voice records of every time i contacted Amazon as you are misleading customer saying different things each time we contacted you for return.