Amazon India — Failed UPI Transaction

Address:

India

I paid electric bill of Rs.5965/- on 9.12.21 through Amazon pay app/ Punjab National Bank Account. UPI Transaction No. is[protected].

This Transaction failed and Bank account debited bill not paid.

Amazon say they due to transaction failure they could not make bill payment and told me to contact PNB for refund.

I lodged a complaint with PNB on 16.12.21 . PNB Complaint Number is
CW[protected]. PNB told me to resolve in 7 days but refund is not received yet .

My Bank statement and Amazon pay screen shots are attached. Please Resolve it and arrange my refund of Rs, 5965 soon. Thanks.