Amazon India — Fake commitment

Address:

Gurgaon, Haryana, 122001

I have placed an order for Moto G4 Plus on 29th July 2016 (Friday) evening with an urgent delivery by paying extra Rs 100. It was committed that my product will be delivered by Saturday 8:00 PM but I didn’t receive the product by 8:00 PM. I was continuously following up with customer service on product delivery status and they requested to wait till the day end. I called customer care thrice and when I told them that I will file a case against them that they do not deliver on committed time, then finally at 10:00 pm I received below email without attempting delivery that we are not present at home to receive the product.
It is really a very remorseful situation where in I have not received the product and you are saying we were not at home. Since morning we were eagerly waiting for the product as I had planned a surprise for the family but could not complete the same due to your improper service and wrong commitment. We were at home and didn’t go outside for a single minute and postponed everything just to take the delivery as I had to go out of town tomorrow. It is really pathetic at your part to play with people sentiments and emotions.
Moreover, even If I agree that no one was present at home to receive the product then the delivery guy makes a call to the requester but I haven’t received any such call.
Please stop lying like this and making fool of the customers. It was a really bad experience for me this time. I’m a regular customer of Amazon but I don’t think I’ll be able to continue shopping with amazon ever again.
Very disappointed and dissatisfied!!!