Amazon India — Fake product - hitting issue, hang-up, poor packing & bad applications work

Website:

www.amazon.in

Amazon.In order #[protected]. The item i ordered wasn't of good quality & i processed the return same day. The product wasn't properly packed.. I am sharing you the pictures also.. I was not taking the product due to not packed well.. It seems like local packing.. But after convincing by courier boy and he has satified me that if product is not work good you may return and take refund. So, i have accepted the product.. After opening the product i found it's not working properly, its getting hit unnecessarily without playing or downloading any games and some applications are not there in the mobile like "gallary".. Since it is new handset.. It should not be like that because it is refurbished handset.. This is totally making customer fool around.. I felt like cheated, it's totally harassing consumer and making fool.
Customer satisfaction should be the first priority.
Now, i have placed return request of the product. Please refund my money rather providing me any replacement, now i have not trust on you. Kindly refund my money, otherwise i need to take legal support to get justice.

Attached some pics for your reference.

Regards
Amit
[protected]