Amazon India — fake promise for prime members, promised delivery date over but not yet received the package

Address:

60078

28th September I have ordered the mobile from Amazon, am Amazon prime member so they mentioned the guaranteed delivery date as 30th September.

I have mentioned delivery location as my office address, office working hours as 9 to 6pm

When 30th September my other order arrived in the same address early but I have ordered mobile not yet have received so I waited for it
After my office working hours.

Near 8pm no one contacted me so I have left the office without received, but 9pm after delivery contacted me and I told him it's my office address I have waited for you I tried calling you but always it's your number busy.

Then 1 October the same thing so many times I have contacted delivery boy he is not attempting my call and not answering

And also I waited for him after my office hours overed 7pm not yet received any call from him after leaving office he contacted me am said I leaved office and near to my home but asked me to back to office and get it the package but my home to office 18km distance how is it possible to again back to office if I back it's wasting money for everything prime member ship, petrol, and my time.

Thanks for your fake promise
Amazon

Like to name your membership as Amazon Fakeship

Just eating money