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Amazon India — fake service

Amazon is charging a lot of money to deliver any product to the given address,
but not delivering the product and not answering to the clients.
Sellers are crossing us if we contact them, Amazon is not taking any responsibility if the seller won't deliver and there is no option to contact Amazon customer care people directly it insists the customers to visit Amazon account.

The first question is why Amazon is selling some one's product, why the customer is supposed to contact the seller when order is not delivered. Amazon charged a huge amount to delivery the order then why Amazon is not taking any responsibility?
Amazon is not even responding to customer queries, Amazon is cheating the customers
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Dec 09, 2019
Updated by venkatknd007 Amazon staff is very careless, they don't care for customer money. I have been contacting Amazon for the past 1 week but still, they didn't respond to me and even they didn't contact me. Amazon is eating customers' money without service.
Dec 12, 2019
Updated by venkatknd007 It's very rude to change the order status before delivering the product, Amazon changed the status of the order to Delivered to the customer directly. No one met me yet from Amazon, no one came to the mentioned home address yet. Amazon is just cheating the customers.
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Water leaking from the bottom of the watching michin, so im all ready complaint to the Amazon Basi 3 times, the contract number is[protected], and the register mobile number in Amazon is-[protected] that complaint number is-[protected]

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