[Resolved] Amazon India — false delivery promises - not delivered three times | |||
I have placed mi ledtv in amazon and the same is out for delivery for three days. Without calling simply sending message like "customer has requested for reschedule and reattempt on next day". This happens for three days and finally product returned to seller. I called and chased but no use. Next time, i placed one more tv after discussing with amazon. This time they promised also. Again same thing happened. I called almost twice a day and no use. Next - third order.. Same thing.. Is amazon really want to deliver or just collecting money from customers in sales. No action and same thing again and again. I have order number and everything for those three. Was this information helpful? | |||
Feb 15, 2020 Complaint marked as Resolved Amazon India customer support has been notified about the posted complaint. Verified Support Jan 15, 2020 Amazon India Customer Care's response Ref No. 6454We have perused the complaint received from Mr. Satheesh Reddy L. ("Complainant") and find that he had placed and order for Mi LED TV 4C PRO 80 cm (32) HD Ready Android TV (Black) ("Product") from the independent third party seller, i.e., Cloudtail India Private Limited ("Seller") on the website: www.amazon.in ("Website"). It is submitted that the refund worth Rs.10, 349.10 as requested and required by him was processed into his original mode of payment on 29th October, 2019. The refund has been made from the nodal account managed by the designated bank as per the RBI circular dated 24.11.2009 on operation of nodal account: https://www.rbi.org.in/scripts/NotificationUser.aspx?Mode=0&Id=5379. Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers. In view of the above, the issue stands closed. | |||
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