Amazon India — False Promise and Cheating

Address:	Bangalore, Karnataka, 560043
Website:	www.amazon.in

It is regarding my GC (Gift Card) order id: ORDER #[protected]. I placed it on 25th Nov 216. I didn't get it in said 15 mins time (i waited till 1+ hour). I needed to purchase Moto G http://www.amazon.in/Moto-G-Turbo-Black-16GB/dp/B019BH7V0O?ie=UTF8&psc=1&redirect=true&ref_=oh_aui_d...⇄

I called Customer Care and they said there was some problem causing delay. At the same time, timer on Moto G Product page was ticking for next day delivery. I asked customer rep for cancellation of my GC. Rep said that as GC processing was in between, I can cancel it once it's done. After around two hours, when GC was created, I was not able to cancel at my end. I called customer service again and rep promised that she has canceled it from back-end and I'd get my money back in my credit card account in 72 hours. I placed Moto G order of worth 9745/- with my debit card

Today I called customer care and they said they can't do anything about it. She said that she DID see that promise was made regarding refund by Amazon on 25th but she admitted that it was FALSE PROMISE.

On facebook also they are just apologizing about it, calling it as miscommunication, but not sending my money back.
I'm simply asking for my refund as I don't have any plans to use GC now and need my money back as I have to pay my credit card bill and right now for a 9.5K product I have paid 19K Rs.