[Resolved]  Amazon India — faulty delivery and failure of customer care service

Address:

Amazon India, 560029

I ordered a mobile phone which was supposed to be delivered on 9th december. But the whole day i did not get any calls from the delivery executive. By evening the status was delivered. It said that the delivery was received and signed by me. I did not sign anywhere neither did anyone ask for the delivery pin. When i had no clue. I complained to the customer care. They said they have to investigate. On 11th i called and again they said they have to investigate. Today it is 14th and they are still investigating. They are not even allowing me to cancel the order so that i can buy a new one. I told them i lost my phone and because of which i am not able to access my bank account too. But they are not ready to take any step. This happened in bangalore.
Today my brother in delhi had to receive a pair of shoes from amazon. Again morning the status shows delivered when it wasn't delivered at all. The customer care executive is again "investigating".
Increasingly the products are not delivered and amazon customer care harasses by delaying the refund or cancel of the order.
This is like harassment where the money is stuck with amazon. They do not deliver the product or cancel the order and the customer ends up waiting with all the uncertainty.
I need the order cancelled asap and a faster resolution to the problem.