Amazon India — Faulty Iphone Device

Address:	New Delhi, Delhi, 110092
Website:	Amazon.in

Oder ID # Order#[protected]
I Have Received a handset ( Iphone 5s ) of Rs.19499/- on 18-Jan-2017. (Today only). Fist i booted up the device in order to check the basic functionality. After checking the calling facility i noticed that the phone is making very disturbing noise during vibration and a rattle noise coming from inside the Phone. The second was the technical issue in which mobile free space is very low which is not sufficient for 16 GB Variant device. After observing all these issues i made a call to amazon customer care and explain everything but in the end they refused to give replacement of device and also refused to give refund and suggested me to visit the service center. I have already talked them about their replacement and refund procedure as because its extensive device and they ensure that we will give you a complete replacement or refund if the handset is physically or technically faulty. Now they are denying for the same

Hoping for your kind Consideration on the matter

Thank you