Amazon India — faulty product cheater company

Address:	Mumbai City, Maharashtra, 400064
Website:	Amazon.in

I have placed order on amazon.in for moto g5s plus (Lunar grey, 64gb) for my wife birthday order #[protected] but received a fautly product then i had esclated the issue to amazon team
They send me replacement order order #[protected] and took back the first order.
When i had check phone it had to issue with sound and sim slot one it was not working

I had esclated the issue again to amazon they told me to downlaod app and will verify via test then only can take a return request

Finally they found this device is also fautly they told me they will arrange a revese pickup of the product

And process the refund once they received a device.

Pickup boy comes and while verify the imei number found that the number is not matching.

Because amazon had wrong mentioned the imei number of first device was already pickup and then only replacment order was sent.

So the pickup was got cancelled because of amazon mistake then i gain i had called amazon team to help me

The person call ketan told me he had handle this kind of cases many times he will make sure the pickup is arrange with right imie number he send me the below email

Message from customer service
Hello arvind

I am ketan from amazon team india

This is regarding your order no:[protected] and the concern being pickup not done

As per our conversation, i have escalated your issue with our amazon transportation services, made a new pickup for your product moto g5s plus (Lunar grey, 64gb) on 17th nov with your

Tracking id[protected] that the imei number of your product which is scheduled to be pickup is [protected].

If you face any problem regarding your pickup, you can show this particular mail from the amazon team so that the pickup agent can verify the imei i. E. [protected]

But next day courier boy call me and tell me that imei number for pickup is still different so i am cancelling the pickup again and he had cancelled the pickup.

So i got frusted that what is happening how can such a big company can mistake twice.
I had called again and spoken to prabhakar a agent he was not able to anwer my question then my call was connected to team leader premal.

She promised that pickup would be done by today 7pm any how but she was also a lier all the people i have spoken were a lier.

Premal send me the below email:-

Hello,

I am premal from amazon leadership team,

I am writing to you about your order[protected] for moto g5s plus (Lunar grey, 64gb)

I understand your concern regarding the pick up issue with this product.in addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I'm very sorry for the inconvenience you experienced in this case.

Hence to help you with this i have contacted the ats courier team and requested them to pick the product today only on urgent basis with the tracking id[protected]. Its my humble request to you kindly wait till 7pm today as the agent has confirmed the pick up will be completed today.

Fraud people they write in email that your feedback is helping us build earth's most customer-centric company.

### such a big lier don't trust this fraud my money has been stuck with them.

If my product is not returned before 24th november, 2017 then my money will be stuck with this fraud company for ever.

I think i will have to file legal cases to get a refund from this cheater they never keep their words.
Amaonz.in is a fraud company