Amazon India — Faulty product not refunded and no action taken on complaint even after 33 days

Website:

www.amazon.in

‪#‎amazon‬ Amazon India - not seen any worse service from any other company before. You guys are pathetic and highly unprofessional... can you update on the complaint 1662066. the issue has not been resolved . its more than a month now. also the purchse history has been removed from my id. how dare you guys remove the purchase history just because you have not resolved it. call backs arranged 4 times. not even 1 call came back how unprofessional. you guys record the calls for training purposes but i have recorded for putting a complaint in consumer forum and clearly informed you that i am doing so in each call. it should be resolved within next 48 hrs. or lets meet up in the consumer court. Also teach your customer care guys to talk properly. They shut down the systems at 7.15 when the working hours are till 7.30 At 7pm no floor manager is available. How can a manager be missing during shift timings. - Gurgaon Office. The customer service guy replies to me he has other work also and is not available in the evening. As if we guys have no work at all and only Amazon India is busy working and still not able to process even a single complaint even after 33 days. Complaint number #1662066