Amazon India — Fraud and false information

Address:	Bangalore, Karnataka, 560038
Website:	www.amazon.in

I have ordered three phones on amazon up to date and paid extra for quick delivery. The first time there was a false claim from amazon saying attempted delivery but customer was unavailable. I presumed indeed delivery was probably attempted and may have missed the bell ring in my recess break. When this happened again i was very sure that this time i am not going to leave it to chance and make a complain. To my surprise the courier agent claimed that he has even called me and i have not received the call. It was surprising to me because no calls were received and i and many others were at home and there is no possibility of missing delivery. Though i escalated the matter the support team "promised" it will be delivered and later called me again with an apology as it cannot be delivered. And finally the product was delivered a day later. And i was requested not to make a consumer complaint.

For the third time this happened i escalated the matter again. This time the agent (Sushma) claims that this happens once in a while. If it does i believe this can be reported to consumer forum as it is fraud and false information provided by amazon because delivery was never even attempted and customer unavailable status is auto updated. And another interesting fact this time is that no notification is sent to me to contact my courier agent at all. Moreover i signed up as a prime customer this time to ensure that history doesn't repeat itself. But guess what irrespective of how sorry the cs team members are the inconvenience is repeated again irrespective of previous guarantee.

All three phones were a gift that could not be given on the occasion amounting to a total of 75, 000 in vain. And probable loss of pay for me for three days for having waited at home. And more over inconvenience and emotional distress due to false accusations and claims by amazon. Another worthy point to note is that i have faced such problems only when there have been "phones" involved in delivery, leaving me quiet astonished and anxious to think if high value electronic goods are being tampered by.