Amazon India — fraud refund

Website:

www.amazon.in

I purchased two items order nos #[protected] and #[protected] of amounts 2849 and 2499 but the items were wrong. They issued three times refund for the both all the three times it failed despite giving correct account no, ifsc code and name. I checked with the sbi bank statement and authorities no such refunds were made the refund ref nos are[protected] and[protected]. From 9th sept till date i am waiting called them many times they are saying we have refunded and giving these two nos as refund ref no which bank is saying invalid and asking for utr no. I am surprised how amazon cheats with the customers by making false promises and assurances. I gave them bank statement but no response were being made. Its not about money but the non transparent business they are doing is not good. Qovo