Amazon India — Fraud with Instagram shopping and delivered through amazon

Address:

Delhi

Hi,

I bought a Sharara suits set from insta and delivered through amazon. as we trust amazon, I paid and took the parcel. one I opened it and found that the parcel is with old, torned shirts and not what I ordered.

Hence, I got into trap and fraud happened for INR 999. Immediately, i spoke to delivery guy and his head about it and he said, he will raise the return request and refund my amount.

I was following up with him for 2 months and I could not get the refund, now. He says to contact the customer service from Amazon.

please help me with this. I have all the details.

regards,
Shivakanya.