Amazon India — fraudulent transactions

Fraudulent purchase of rs.50000/- was done using my sbi debit card ending with 2813 on 31.12.2019. I complained about this at amazon customer care, however they have processed the order inspite of me lodging a complaint with them of the order to be a fraudulent and transaction done by my debit card although i have not done any such transactions whatsoever. I registered my complaint on 01.01.2020 but still the invalid order was processed. I also received incorrect emails from amazon customer care which shows amazon is not at all serious about the fraud that occurred. Kindly look into the issue as this was my salary amount and the only savings for bread and butter of my family.
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Amazon upi transaction shows status failed but amount debited from bank account. The bank reference id has been generated reference number :[protected]

Bank is saying transaction is successful.please check and resolve
Today I recharged my prepaid idea number [protected] but the recharge has failed and I didnt get the refund of ₹399 back. So please refund my money as soon as possible.
Please reduce the purchase complexities.

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