Amazon India — full refund not received instead of sending the product to the seller

Address:

Tulsian's Kharidiye Private LimitedR18-19, BasementPul, Prahladpur, New Delhi-110044, New Delhi, Delhi, 110044

With reference to order number :[protected] order date: 11.10.2018 product name : kharidiyebasic zebronics motherboard combo h55 intel core i5-1st gen processor with 2 gb ddr3 ram intel fan | b07dh95wdc (I5 — 1st gen 2 gb ddr3 ram) i do hereby inform you that i have purchased the above product from www.amazon.in and when i tried to use the product it was found defective and then i contact amazon customer care through amazon chat and they told me to contact the seller. So i contact the seller pawan kumar tulsian, tulsian's kharidiye private limited, r18-19, basementpul, prahladpur, new delhi-110044 pan no: abqpt4993g gst registration no: 07abqpt4993g1zu and the seller replied through amazon message as follows : from: kharidiye dot com 12:49 11/12 order id :[protected] ohh sorry to hear that we can replace the defective part, kindly send it back to our address for replacement then i again contact the amazon customer care through amazon chat and the representative of amazon.in told me to send the product to the seller through any courier and amazon will pay you the courier fee when seller will receive the product. Also they told me that i'll get either full refund or product replacement. Thus, immediately the product was sent by me through speed post with tracking id ew[protected]in dated 14.11.18 on 15.30 with fee rs. 94.40. It is very regretted to inform you that as soon as i received the message from indian speed post that the seller received the product i contact the seller through amazon message section and the seller acknowledged that they have received the product but when i told them to replace or full refund my money they never replied. I contact many times to the seller but they never replied. After this each and every time from the past 4 months whenever i contact the amazon customer care they only replied that i'll get either full refund or full replacement for the product please wait for 5 more days.in this way i was not only harassed many many times till now but also www.amazon.in cheated me. Therefore, i was cheated by www.amazon.in as i have not yet received my full money back instead of returning the product to the seller of amazon. Please take necessary action against amazon.in so that i can receive my full money back for the defective product at the earliest.