Amazon India — furo red chief shoes

Address:

201, Ashoka boys hostel Babashaeb BhimRao ambedkar university, Lucknow, Uttar Pradesh, 226025e

Dear sir
My account no.[protected]
Customer i'd[protected]
I purchased a product on amazon on[protected] using canarabank master card same was not received and i asked for refund was initiated on[protected]
Time frame was 2-4 business days still i was not reflected in my account. They had provide the refund reference no. 897825. I contacted your customer service no. They is not provide proper respond. Please help me in this situation. And confirm my status response was worst in mail to i am going to file bank ombudsman.