Amazon India — GOQii Smart watch

I bought two item from amazon and both item was from same vendor. This order I placed as a gift for my relative. When I got message from
Amazon, I checked from relatives that while he got both items. He confirmed that he got only one item. Which is cricket bat watch was missing.
Immediately i reach out to amazon customer care through chat . But chat bot giving me answer to wait for two days and ensure to provide refund if item disnt delivered. I trusted as it is so big brand.
After two days no sign of packet and I called customer care and reported issue. They said we need to start investigation and within two days they closed investigation stating since we delivered item with otp. We cant help you further..

I tried many time to explain that for both item same otp was generated but I got only one.
I hold delivery person and he also said that he got only one item from warehouse..!!
Now amazon refuse to assist further …
Feel like cheated badly.. I asked delivery person to report but he also refused..
Customer care not listening..
Lost 5k because of this kiosk..!!!

AMAZON I WAS NOT EXPECTED THIS FROM SUCH BRAND ..!!!

I am writing this with little hope that this issue will be address
jangid.[protected]@mail.com
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