Amazon India — gst credit - order #[protected]

We had registered our company account with amazon business and bought oneplus 8 8gb/128 gb phone with order #[protected] on 29th july. There was nothing showing gst credit related when buying. We then placed another order after 15-20 mins and reaised it was showing gst credit options with different buyers. So we had chat with a customer executive for the same and he assured we will get gst credit. We could have cancelled the order and ordered again with gst credit. When we received the invoice our accounts department discovered our gst information was not used and we left feedback with seller. Seller said contact amazon customer service. When we contacted them on 08th august they said it is not possible. Please find the attached images of chat with customer service agent.