Amazon India — gst invoice b2b

I have a business listing on amazon.in, & have made several purchases through the website for various products for my company's use, such as mobile phones, office consumables, etc. All these products are eligible for itc.

I have received gst invoices for all my purchases, with the supplier's gst tin & my gst tin clearly mentioned on the invoices.

However, on checking the gstr-2a, i was shocked to find that all these invoices were mismatched, & that i had not received gst credit for any of these invoices.

This obviously means that all these suppliers had filed their gstr-1 incorrectly, by not entering my gst tin in their return & showing the same as a b2c transaction.

This is most unfair, illegal, & negligence on the part of the suppliers, & they should be severely penalized for this.

But there is no way i can contact the suppliers directly, as the amazon invoice doesn't show any of the supplier's contact details. So there is no option than to contact amazon.

I have contacted amazon.in several times by writing to their customer service, but every time i receive a standard reply, apologizing profusely for the inconvenience faced by me, with the promise that the issue has been escalated & i would receive a resolution within 3-5 working days. But this turns out to be just hogwash (As expected).

I am totally fed up of this lip-service. Nobody at amazon.in seems to be genuinely interested in customer service. They don't care that the reputation of their own company is going down the drain. What a pathetic situation.

I wonder if submitting a complaint on this forum will elicit some response & get my problem solved.