Amazon India — Harassment in the name of identity verification.

Address:

700012

Amazon customer care harasses the customer in the name of identity verification. I had placed an order (No.[protected] and it was supposed to be delivered on 24.02.2017 (Tomorrow). Till yesterday the tracking showed the update of 20.02.2017. On my complaint they gave some more information (I. E. Incomplete) yesterday evening. Today morning while on my way to work i got the message that the order will be arriving today itself (One day in advance)!! Fine!! I was given the number of the delivery boy too but that fellow didn't bother either to pick up the phone or calling back!! I called him at least 10-15 times, sent sms but still no response. I needed to contact him urgently because the delivery address was my home address and coordination was required so that he doesn't find a locked door. For that i called up the customer care but the lady on the other side behaved not in a proper way and kept on asking so many details in the name of identity verification which prompted me to ask her to put the phone down. I needed to contact the delivery boy urgently so that my package is delivered without any hassles. And they never share the local phone numbers anywhere so that they could be requested to contact and ask the delivery boys to contact me.
My suggestion is that they must give the contact phone numbers of their transportation services local office and the delivery boys must contact the customer in the morning itself on the day of delivery.
Also they must be instructed to respond to the calls made to them.