Amazon India — Havells 15 Fin Heater Refund

Amazon sent me a RS 13, 699 heater which was missing the wheels at its base. I told their customer care the problem. They investigated on their end for 3 days then told me to apply for Return for refund. I did and the item was picked up by their delivery people.

Now, Amazon is not giving me a refund and they are saying I sent back an incorrect item. Their customer service is refusing to talk about this order.

I have full proof in the form of the logs of their customer service conversations.

The order number for this is[protected] and the date of purchase was 13 Jan 2023.