Amazon India — HomeTown Allen 2-Door Wardrobe with Mirror (Walnut) product got cancelled and emi transaction charges not refunded | |||||
I have bought this product on 5 dec 2016 and on 8 dec morning i saw it has been cancelled from seller end. I called customer service they dont have any idea about why this product has been cancelled and they told that they have initiated the refund on 5145 rupees which is the actual amount which is appreciated but i have choosen the EMI option while payment so i will be charged with 225 rupees for the EMI transaction charge which is one time charge.When i tried to contact customer service a person called RICHARD received the call and told me they cant refund the amount 225 rs because it has charged from bank but i dont really understand i have neither cancelled the product nor i did told anybody to cancel it, it is the seller which you suppose to get hold of they cancelled the product and i will be panalised for this with 225 ruppes why i will be charged when i have not done any wrong in this issue .I want my money back to my credit card account .Customer service told me that they can only provide me coupon for this but i dont understand why i am going to accept the coupon and for that agin i neeed to pay some amount which might again gone through cancelation fro seller end. It has been an issue for my account for last 2 months 3 items has been cancelled either by seller or courier. If this would not be solved then i will go to consumer court because it is the customer has to suffer i have been penalised with 225 ruppes without doing anything if this will be the case then i will afraid buying anything online.The system should be transparent which will serve the betterment of customer .The customer service is also rude and dropped the call twice.Please refund my money to my account or else i will have to put a case in court against amazon . my order id( is HomeTown Allen 2-Door Wardrobe with Mirror (Walnut) ...ORDER #[protected] Was this information helpful? | |||||
Amazon India customer support has been notified about the posted complaint. | |||||
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