Amazon India — I added my money to amazon pay.

Address:

Bangalore, Karnataka, 560102

I added my money to amazon pay on 7th oct 2017 while checkout for shoe rack while checkont money added successfully to amazon pay but it didn't took my order placement and i spoke with amazon customer care they told the item may be not available (It was showing in stock) and suggested me to try booking after some time, finally from long time it didn't took order placement so i called customer care n asked for my amour refund to my bank account. They told there is no option to refund my money to bank account and if i wish i can buy some other things from amazon and they disconnected the call. I need my money to refund in to my account. I don't want to place ant order to amazon i lost my trust on amazon.