Amazon India — I am complaining about delay to deliver my order.

Hello Team,
I ordered Asus TUF gaming laptop 2 quantity 10 days ago of 1.16 lakh cost.
Initially it is showing 28 January as estimated delivery date so I thought it would come on or before delivery date.But from last I didn't seen any changes in location on tracking.My order is stuck in Bhiwandi (Mumbai) from last 5 days.So whenever I discussed with shipping company they told me that your order is placed on hold by Amazon due to e-way bill or something.
But what is my mistake in this I already made a payment so I don't care what issue is there.
And Amazon customer care executives taking this thing lightly they didn't want to look into my issue properly.
Below are my order details

Name-Manoj Jadhav
[protected]@gmail.com
Order Number-[protected]