Amazon India — I am prime member and an item was supposed to be delivered to day by 9PM but it was not

My order ID - ORDER #[protected]

Being a prime member I pay for membership plus whatever shipping charges are included.

What is the point of getting that one day delivery or whatever if it is not delivered.

And to be honest i understand delays but no communication.

Their support agent Nidhi, Palak, they all lied to me saying it will surely be delivered.

Really Amazon India you wasted my whole day as I spent waiting for it.

What Amazon needs to understand is that communication is very important, if the item is running late they should contact.

I am filing my complaint, hope others don't face the same problem and some action is taken against this company.