[Resolved]  Amazon India — I didn't get refund for item I have ordered

Address:

reliance hostel (b wing), amaan hills, cama road, near BMC office, 400058

Dear sir,
My name is shiju k john, i am a regular customer of amazon india. I have been using their service from 2015. Some times i have faced delivery problems and they have solved that. July 8th i have ordered 1 kg of cashew nut for my wife who has working in mumbai, and they have shipped that next day from vishakapattanam. And 11th july the item has arrived at bhivandi, maharashtra. This place is very near to the destination. But until now i did not recieved the product. I have complained them many times at last they said they have lost lost the item from courier so they will refund the money. I have waited for refund almost 1 week again i have complained for initiating refund. The third guy from their customer service said to me that i will get refund regarding email shortly. I have received that email but i did not get my money.
Kindly help me sir to get my money as soon as possible