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Amazon India — I don't get my refund back

I had ordered a samsung mobile phone on 15th october and i found a problem with that one. So that i have returned the product and claimed for the refund on 2 nd november. The returned product has been received by them on 10 th november. But till now i don't get my money back. Whenever i have contacted them they are convincing me with i have to wait for again seven more days.
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I order Iphone 7 case but instead of it IPhone X is delivered to me and now I want to return the product but no one came from amazon to pick up the product order date 27 nov 2018
Order#[protected]
Order total-1744
Contact me on [protected]
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