Amazon India — I have requested for return of my order it's been 3 months nothing has been done

I am having great issues which the return of my order Redmi note 10 phone which I had ordered from Amazon. Its been 3 months now, I am struggling to return it but nothing has been done.
As the product which I got was damaged so I filed a return request for it several times but something or the other issue had occured everytime.
The major issue was that as the display of the phone is broken, I cannot provide the IMEI verification code to the agent.
I have mentioned the same issue numerous times but nothing has been done.
I am literally fed up now as I have contacted hundred of times to calls and through emails, many promises has been made to me everytime but no one has done nothing.
The most saddest part is that my emails are not been answered now from your end.
I literally need help... I request to please reply and help me regarding this.
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