Amazon India — i received a wrong item and the customer care service is asking me just to waste my time waiting for their investigation

Address:	560035
Website:	Amazon

I ordered a motherboard (Order id:[protected] and i waited and paid for it only to receive a different product. When i reached out to amazon regarding the same, they said i will have to wait for a week. This is a fault of the seller and they are forcing the customer to waste their valuable time and not take any action or even get a refund. The customer care is not willing to help one bit and when asked to forward the call to the concerned department. They are saying, there is no one in the entire amazon customer service who can help you with your issue. If amazon has to carry on with investigation as to where the product went or what happened to it, that is their course of action, why does the customer have to waste their precious time? The customer care also quoted that they have no compensation for time wasted. I have waited for the stipulated delivery date and paid the correct amount for my product. Then why am i at the receiving end of this mess. This is amazon's fault. I do not care where the package went whatsoever. I just want the product which i ordered and paid for. If amazon has delivered the wrong item, they should be on the receiving end. Last month i lost a lot of time due to amazon. I had ordered a motherboard (Order id:[protected] and paid for it. Waited two weeks and then amazon told me that the product was not in stock. They have no regard for customer's time whatsoever. They should at least compensate for the valuable time and money that they have wasted.