Amazon India — I received different item and amazon is not listening my issue and not returning money

I order the derma salysilic acid cream whose order id is[protected] and when i contacted them since the delivery dat e, they are not listening me and not even doing anything.. just passing the time and making excuses that our team will contact u within 24 hrs and its been 6 days they didn't contacted me . Plz return my money .. Registered Mobile number is [protected]