Amazon India — iball decibel bt01 smart headphone with alexa enabled blue, white and silver

Address:

Arvind Limited, Div. Ankur Textiles, O/s. Raipur Gate, Raipur, AHMEDABAD, GUJARAT 380022, India, Ahmedabad, Gujarat, 380022

Order No. :[protected]
Order date : 19 June 2019 and 24 June 2019
Ordered Item : iBall Decibel BT01 Smart Headphone with Alexa Enabled – Blue, White and Silver
Delivery Address : Sanjay Khristi, Arvind Limited, Div. Ankur Textiles, O/s. Raipur Gate, Raipur, AHMEDABAD, GUJARAT 380022, India
Phone: [protected]

Dear Sir,
I ordered the above product twice but Amazon failed to deliver by showing reason that the area is not located. But in reality it is a central area of Ahmedabad, Gujarat and also note that in recent past Amazon have delivered product to the above address.

My questions are :
1. If Amazon is unable to deliver the product then why accept order and payment?
2. Why Amazon do not contact the customer and find out better solution to deliver his product before returning it to the seller?
3. Is it a major issue or a rocket science to deliver a product in a city like Ahmedabad?

I want only the product and do not want refund of my amount.

Hope you will help me in resolving my above issue.

Regards,
Sanjay Khristi
[protected]