Amazon India — I'm complaining about keeping my money and not refunded

Address:	Kolkata, West Bengal, 700112
Website:	Amazon.in

Hi team,

I have purchased an order as on 29 june 2017 the order id: #[protected] which i have paid 4499 inr via amazon pay balance account and rest of the amount of 1251 inr via net banking but the order gets cancelled and 1251 has been refunded to me on the same day to my bank account but the 4499 amount has been stuck by amazon and its still not being refunded to me in amazon pay balance account a lot of call to the customer service all executives are used the same solution sir please wait 2 business days sir please wait another 2 business days then again asking to wait 5-7 business days then again wait 24 to 48 business hours again asked to wait 2 business days now again asked to wait 3-5 business days i mean all the executives are making me fool to wait to get my money neither they are giving me my refund nor they clearly said that i will never receive my refund anymore. I am just fed up to contact the amazon customer service team. Please now i come to you to help me out.

Regards
Amit ghosh