Amazon India — I'm complaining about my amazon account is on hold without any reason

Address:

Jaipur, Jaipur, Jaipur, Rajasthan, 302033

I create my new account on amazon. I added a gift card on my amazon account. After it i paid two electricity bills and one recharge. When i placed first order it got cancelled. When i contacted to customer support, they say your account is on hold. Mail us for further support. Your account will investigate. I mailed them and i got reply you are violating amazon terms and conditions. I don't know what i did wrong. There is around 4000₹ balance. Mail i'd is krishan*@gmail.com. I want to use my balance as well as my amazon account.