Amazon India — I'm complaining about my product not delivered and my account has cancelled without resolving issues.

Address:	Pune, Maharashtra, 411014
Website:	www.amazon.in

I have ordered my 10 product and those supposed to be delivered on 17 th and 21 Nov 2016. But those products has not delivered. I called multiple times to Amazon customer care but they not reply me with proper answers. Amazon customer care cunning with me and they finally cancel my order even after I have submitted my all Transaction details with my gift card and SBI credit card. This was limit they sent an email and SMS early in the morning 4am just reply that your account had been cancelled and refund will be initiating in 24 hours. But Amazon not refund it not called for explanation. This was very hectic and disappointed to me. It was pass one month I raised many complaints to customer care but they are just careless about my order, money and time. This was very unsatisfied to buy thigs from Amazon.in.
If Amazon not going to resolve this issue then I have to break trust on his product and services.