Amazon India — Item not received, got only partial refund

Address:

Hyderabad, Andhra Pradesh, 500008

On April 8, 2017 I placed an order #[protected] with Amazon.in for
Northside Men s Bozeman Snow Boot Brown 11 D(M) US for amount

Item Subtotal: Rs.6, 195.12
(Includes Import Fees Deposit Rs.1, 789.86)

Shipping & Handling: Rs.1, 638.52

Order Total: Rs.7, 833.64

As I was not in town to take the delivery, Amazon.in never reached me on my correct contact number [protected] regarding delivery reattempt. And the delivery executive suggested me, if I cancel I would get the refund.

When I didn't get the refund, I reached Amazon.in customer service on April 25, 2017 and I was shocked to see that they informed me I will get only refund for item price not for shipping & handling and import fees deposit.

So, they refunded only item price for Rs. 4405.26.

I sent several emails to Amazon.in requesting for full refund, however they refused to refund Rs. 1638.52 for shipping & handling and Rs. 1789.86 for import fees deposit.

I'm yet to get refund of Rs. 3428. 38 in total.

I request the Hyderabad Consumer Court to admit my plea and help me get justice in this case

Regards,
Imran Khan.