On 12th Nov’21, Order was placed thru Order No[protected] for V-Guard RO thru Amazon India App. The Product was delivered to me on 16th Nov’21. I waited for One Week(Sent 2 Emails & Call to V-Guard Customer Service) for Installation of the Product but Technician didn’t come for Installation.
On 21st Nov’21, I called Amazon Customer Service & requested for the Return, Initially the Amazon Customer Service Rep tried to Convince me & told that he can’t Approve the Return, After lot of Arguments & Threatening to Lodge a Complaint with the Consumer Forum, the CS Rep Agreed & Authorized the Return with Pick Up No[protected], Pick Up Time was[protected] on 22nd Nov’21.
On 22nd Afternoon Rep from Amazon Wardha warehouse came but didn’t Pick the Package since the Package was Big & he had difficulty in carrying in his Two Wheeler.
In the Evening same on the same day (22nd Nov’21), he came in a Small Pick Up Van(Matador) & took the Packet after Checking the Product.
It is now more than 2 & ½ months, since then I have spoken to the Amazon Customer Service Reps (5 Times over phone & had 3 Times, had Chat with them) for Refund of Rs. 10, 999 in My Account.
Every time I got just promises.
But nothing happened till date, 07th Feb’21 even after I told them that I would go to Police for filing a Cheating case & filing a Complaint with the Consumer Court.
Meanwhile, I went to their Amazon’s Wardha warehouse in Dec’21 & told them about the Issue.
After checking their Records & speaking with their Rep, who had collected the Package from my Residence, Mr Harshal(Warehouse Manager), told me that the Rep had wrongly Closed the Return Pick Up against another Online Return of 1 Year Extended Warranty Plan for Water Purifier(Delivered to Me via Email). Pick Up Id No[protected] issued was the same as was for the Product (Refund of Rs 279 Received).
Lastly, on 27th Jan’22 I had a chat with their Warehouse Manager, Mr Harshal, who told me to go ahead & file a case against Amazon India. And informed me that he has Resigned & No More with Amazon’s Operations Team.
In Spite of writing to Amazon India many times & sending them Legal Notice, they have Not Responded.
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