Amazon India — Items not delivered on time nor refund as stated

Address:	400101
Website:	amazon.in

I had placed an order on Amazon.in on 24th Dec 2016 from U.S. and all the items were supposed to be delivered by 2nd Jan 2017 latest. I got no items delivered before 2nd. I am calling every single day morning and evening to check the status and just wasting my time to repeat my information to have the agents track my account and repeat my concern. Two items got returned on their own and I had to replace an order and got one item delivered. So from the total of 8 items i just got 2 and no refund yet.
The agents are just there to do sugary talks and convince the customers and give the same fake answers that they will help us, follow up, make efforts, etc but I see zero efforts.
WORST SERVICE GIVEN BY AMAZON. DON'T TRUST ANYMORE!!!