Amazon India — Jabra Elite 4 Active In Ear Bluetooth Earbuds Truly Wireless

Address:	35, Ashram Ave Phase 1, Sahaj Enclave Phase 4, Lalithamba Nagar, Manapakkam Chennai, Tamil Nadu 600125
Website:	amazon.in

On date 9th February 2024, I placed an order for a "Jabra Elite 4 Active in Ear Bluetooth Earbuds Truly Wireless" from Amazon India,
Order Number[protected]
Unfortunately, upon receiving the product, I discovered that the product is a used one and it has a faded color with scratches and defects. Following the Amazon India customer care request I promptly initiated the return request on 12th February, and the product was picked up on 15th February. And first, after 12 days, I was able to see the status as "Your return is likely lost in-transit"

Now after I raised the call with Amazon customer care and their investigation they replied "Our team had checked the item(s) returned by you. Based on the results of the checks conducted, we will not be able to provide you a refund for this item".