Amazon India — Kept me waiting on return request, no update provided and later denied refund

First time bought an expensive engine oil Liqui Moly Top Tec 5w40 from Amazon India SELLER NAME - ETrade2

ORDER NUMBER #[protected]

The product was received on Sunday 14 march 2021 and on opening it was found to be leaking. A sealed bottle should not leak !!
IMAGES SENT. THEN I WAS ASKED FOR ID PROOOF. THAT WAS ALSO SENT. I was asked to wait for 24-48 hours and that i wil receive the update.
I waited but no call and no email and no whereabouts of my refund/replacement request.
All this trauma and my car was already getting late for service.
Got my car serviced by buying another oil from the mechanic himself.

Today i.e. 23 march, 2021, contacted them, the executive SHRADDHA said we cannot refund or replace your product since it non returnable. I asked the executive to give me a better logical answer to which the lady executive said that based on our investigation we cannot provide any refund or replacement because if the product wil leak the entire package will be drenched to which i said to send me this in written. She agreed but didnot provide in written. I have the call recording of the executive.

I asked her why was I made to wait for so many days i could have gotten my car serviced earlier itself.

I also talked to her senior named - LINGA. He is also giving same lame excuses and is denying to give me in written that we are denying refund because it should leak all over. When i asked him how can he decide on that. He said its our team that has said that. Again asked him to mail me that report, he said its our internal matter.

All in all I am very fed up with amazon and have no hope in talking to the dumb customer care of this company.

I have asked them to pick up the damaged product they delivered, they are not doing so. I request my hard earned money back asap !!

Ekam Singh