Amazon India — Kindle

Address:	400088
Website:	www.amazon.in

Hi, Great to have websites like yours, hope they work! I bought 3 Kindle Paperwhites from Amazon on 14th October and received 2 x Kindle Paperwhites and 1 x Kindle on 15th October. I contacted them immediately on opening the packing on 17th October, but there was no proper response from them. I contacted them again a few days later and they asked me for the serial numbers of all the 3 pcs ordered. After providing them those details, there was yet no response from them at all. Finally on taking the matter up on Twitter, some body from the Social Media team called me claiming they cannot replace the Kindle (wrong product received) with a Kindle Paperwhite as the serial number showed that I had bought it from a retail store! Absolutely crap, as I don't even know where other than Amazon can I purchase a Kindle from. I sincerely request your intervention to help me resolve this. Thanks in anticipation! Best, Champ Alreja - COO, GOQii Inc.