Amazon India — laptop replacement and delivery issues

Address:

158 Aram Nagar Part 2 Versova, Mumbai City, Maharashtra, 400061

Order microsoft pro 6 from amazon.in. It's a prime delivery which was suppose to reach in one working day. They charged 100 rs extra for it. But product got delivered after 3 days after pursuing delivery team.

When laptop reached it had laging issues and hanging. Registered my complaint same day. But engineer visit was scheduled after 4 days. Engineer came and approved that laptops had issue. When spoke to supper team they said it replace product and than refund as it's company policy.

Now after it's was rescheduled for delivery it was suppose to get delivered by yesterday which was13/8/19. When i checked with delivery guy in the evening why they haven't come they said they came in morning we dint open the door. To which i said we were there only why dint you call he said he forgot and he's really sorry about it. But will surely deliver by tomorrow 10 am that's 14/8/19.
But today all day we will waited till evening. Alas in evening i called again to check he said he will be there in one hour. Around 8 amazon updated that we refused the delivery and they are sending product back. Which never happened.

Being a regular customer i feel completely duped and cheated with such a process where customer is kept aside and the whole team lie. Want my refund back it's been a harassment and wild goose chase.

Kindly help us to get our refund back as the customer service team is not helpful at all.

Have attached few snapshots for reference