Amazon India — laptop return pickup and refund initiation

Address:B 195B C/O BS BISHT, 201005

Amazon.in has rescheduled my laptop pickup on 11th of september though it had already been picked up by an amazon agent on 9th september at 7:30 am. The agent had all the important credentials, printed address proof. But i didn't get any msg after the pickup.45 minutes later i lodged a complain regarding the entire issue. They haven't got the package and my refund hasn't been initiated.. Plzz do something.
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Amazon India customer support has been notified about the posted complaint.
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while returning package to any person call to customer care and then conform whether he or she is the authorised person to collect

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