Amazon India — making fool of consumer

Address:	Moradabad, Uttar Pradesh, 244001
Website:	amazon.in

Hi team,

I have following complaint against you.

Dear respected concern, greetings...!! I want to write an e-mail in regards of order on:[protected] on amazon.in dt: 21st sep 2017, actually i have made an prepaid order of mi 4 mobile which was successfully placed and shipped from seller and expected delivery on 25th of sep 2017, but it got delayed and i was informed that your order will be reached in next 2 days i. E 27th of sep, but again it got delayed and i was ask to wait some more time at 29th of sep i approached customer care through their help line, but i was told that your order got some miss happening so we are sending it to seller and try to shipped same new order with in 48-72 hours and customer care people ask me to again wait for some time and suggest me to call after 24-48 hours so i again approached customer care then mr. Shivam (Amazon please check my account in case to see to whom i talk might be i mistake in name but you have record as our conversation is recorded from your end) told me that we cant process your order and we will refund your money back here comes the twist i refused to take the refund and ask them to take n-no of days but i want my order as committed and on same time i ask to speak with some senior avilable on floor but he convence me to not to speak to anybody else as he was imposing me that seniour will also say same thing as it cannot be reshipped but when i pressure him he connect me to mr. Ankuash from escalation department (Ankush introduce me as a supervisor from escalation dept.) he also utter the same thing so i explain him that kindly try in case of exception if you can shipped my order so he agreed... But here i would like to add and make you understand that after paying my amount from my credit card in advance before it reaches to me so in utter case technically i am the owner of my mi 4 mobile so nobody have the right to cancel my order without my permission as i am the official and technical owner of the phone and he agreed on same point, now today i was surprised to see the massage on my amazon account that my order is cancelled and refund is generated, which i was never told to do that neither agreed on that part. But this action is done forcefully without my permission. One more thing as this order was placed in "amazon great indian sale" so i was eligible for following offer currently running during the sale : 1). Three months emi holiday (Hdfc credit card) 2). No cost emi (Hdfc credit card) 3). 10% cashback (Hdfc credit card) so i ask mr. Ankush : 1). Reshipped my mobile (If time is required i don't have any problem) 2). Or provide me same discount and offer if i order same phone (If previous one is cancelled) here i have marked the email to amazon customer care, escalation dept, management, consumer grievance, e-commerce grievance and aam press... Seeking help from you people as i still want this piece of mobile as it was a birthday gift to my dad (His birthday is on 25th sep) as my emotions is valued during order.

Here are some of the details:
Registered mobile number:[protected]
Order id:[protected]

From :
Vibhor arora
Mobile no: [protected]
Twitter handle : vibhorarora1408