Amazon India — Manbhar gems beautiful red onyx 2 layer base metal shell smooth oval shape strand beads mala/ necklace

Order no[protected]
We have purchased this item from Amazon India delivered on[protected].
The color and shape of the beads are not as per the order. Moreover the color of the beads got transferred to the skin ( neck ) immediately after wearing . We wanted to return but not able to choose the option of getting refund to our bank account. We had to choose the option of getting the amount to Amazon pay balance . That too we need to courier it to seller on our own after taking print out of the seller's address and bar code. Customer service was not able to help further when we called
We want the item to be picked up by Amazon and refund the amount to our account