Amazon India — Mental Harassment

I ordered a product in Amazon India on 12August which was supposed to be delivered on 14th August.. it is related to preiod pain and we needed it so urgently on 14th August but the delivery guy did not even call or tried to reach address, next day the delivery guy said he doesn't go to the address and returned it to Amazon.
From that day i am talking with thier cusotmer service and they are just increasing dates every day and giving me mental harrasment i am not in India and this has caused my many office hours to go in vain dealing with Amazon and it has caused bad name to Indian employees also.
Hope Amazon and it's employees are getting punished for this unprofessional behaviour.